Frequently Asked Questions

 

Stingray Brava is the only television channel fully dedicated

to classical music, opera, and ballet.

 

Stingray Brava is the only television channel fully dedicated to classical music, opera, and ballet. Our passionate team of music experts program for a wide audience of music lovers and aficionados. Viewers regularly contact us with questions about Stingray Brava. The most frequently asked questions are answered below. If you cannot find the answer to your question, do not hesitate to contact us at support@stingraybrava.com.

 

 Section 1: General Questions

What is Stingray Brava?
Stingray Brava is the only television channel dedicated to classical music, opera, and ballet.

We believe the world of classical music should be accessible to everyone. That is why we program Stingray Brava to be engaging for all music aficionados. Our expert programmers are passionate about great music and select only the grandest and most important productions.

We offer you a unique selection of rare documentaries, intimate portraits, behind-the-scene footage, and exclusive interviews.

Stingray Brava is a service of the Stingray Digital Group Inc., the world leading provider of multiplatform music products, content and services.

To find out more about Stingray Brava, visit the About section
How can I find out if I have access to Stingray Brava?
Visit the Channel Finder section of the Stingray Brava website. Simply select your region and provider to find Stingray Brava in your region.

If your TV provider does not carry Stingray Brava, we invite you to let them know you would like to have access to the only television channel fully dedicated to opera, ballet and classical music. Every time Stingray Brava becomes available in a new region or through a new provider, you will be notified via our website and our free newsletter.
Does Stingray Brava have a membership program?
Our team is currently devoting all its efforts to bringing its viewers even more exciting programs and has therefore not had the time to set up a membership program.

Due to the substantial number of enquiries from would-be members, we are currently looking into a program to further engage with our viewers that would include special offers and extras. More information will be disclosed on this website.
Can Stingray Brava promote my concert, performance or project?
Stingray Brava has a privileged relationship with fans of classical music, opera and ballet. We also have a wide range of marketing channels at our disposal for music institutes, artists and organizers. All Stingray Brava viewers are potential customers for performing musicians, and producers of classical concerts/performances and related products. Contact us at promotion@stingraybrava.com for more information or to discuss how we can help.
Can I suggest works to be broadcast on Stingray Brava?
Do you have a musical recommendation you wish to share with the Stingray Brava team? We welcome your input, but please first verify if a video recording exists in HD (Stingray Brava only broadcasts in HD). If you have a video recording, we would love to receive a copy so we can judge whether it fits our musical profile. Contact us at info@stingraybrava.com for more information or to discuss how we can help.
Can I print Stingray Brava’s schedule from the website?
Unfortunately it is not possible to print the program schedule from our website.
Can I watch Stingray Brava programs On Demand on the web?
Unfortunately, it is not currently possible to watch Stingray Brava on the web.
Where can I find more information about the programs shown on Stingray Brava?
We aim to provide our viewers with the most complete program information through a variety of channels:
  • During Stingray Brava broadcasts, the concert or program title is displayed several times together with key performers and the performance location.
  • Our schedule and website provide viewers with the complete Stingray Brava program schedule as well as detailed information about the programs and other information about Stingray Brava. For your convenience, details about past programs is also available.
  • Viewers of our digital TV channel will find our schedule as well as additional information in the electronic program guide (EPG).
Are programs ever rerun?
It is virtually impossible to broadcast 24 hours of one-time programming. Both commercial and public broadcasting companies have a repeat schedule that includes late-night reruns or second showings of programs later in the season. Stingray Brava is no different.

Stingray Brava owns an extensive, balanced and growing catalogue of opera, ballet, concerts and documentaries. A program first broadcast in the evening will be added in the following two weeks to the night, morning and afternoon schedule. This allows us to provide varied audiences with the joys of great performances.

Our programs are also rerun later in the season, but always in different combinations and at different times. Excerpts might be shown during Masterpiece, Chamber Music and Classic Light. Performances in their entirety might be also be presented as part of a themed broadcast.
Can I access the schedule of past broadcasts?
You can access the last week of broadcasts in our online schedule.
How do I get in touch with Stingray Brava?
We are always happy to hear from our viewers. Simply visit our Contact page to send us an email. You can also visit our Facebook and Twitter pages.

 

 Section 2: Technical Questions

Issues concerning audio quality
Stingray Brava broadcasts its programs with high-quality sound. Should you sound quality problems, please make sure that your TV and other devices are set up properly and that all connections are functioning correctly. If the issues persist, we recommend getting in touch with your cable operator. You may also notify Stingray Brava at support@stingraybrava.com. If we receive several notifications from viewers a same region, we will get in touch with the cable operators.
Issues concerning video quality
Stingray Brava broadcasts its programs with a high-quality video and audio signal. We are aware that video distortions may occur, but we can assure our viewers that Stingray Brava's video signal is never to blame. Should you encounter problems with video quality, please make sure your TV and other devices are set up properly and that all connections are functioning. If the issues persist, we recommend getting in touch with your cable operator. You may also notify Stingray Brava at support@stingraybrava.com. If we receive several notifications from viewers a same region, we will get in touch with the cable operators.
Programs in Dolby Surround/Dolby Stereo
Whenever available, Stingray Brava broadcasts programs in Dolby Digital Audio. Whether a program is also broadcast with surround sound (5.1) or in stereo depends on our source material. Stingray Brava maintains partnerships with most international producers of classical programs, and some prefer not to record their audio in surround sound. Notwithstanding, we always broadcast programs with outstanding sound quality.
Other technical problems
If you experience technical difficulties (no image, no sound, EPG does not work etc.), please send an email that includes the name of your provider, whether you are watching an analogue or digital broadcast, and your postal code to: support@stingraybrava.com.

 

Section 3: About Stingray Brava programs

How is the Stingray Brava program schedule created?
Stingray Brava aims to continually expand its schedule with programs from all over the world for a wide audience of music lovers – preferably programs showcasing the variety and beauty of international classical music. Our impressive international catalogue allows us to program the greatest European musicians and orchestras such as The Berliner Philharmoniker, Royal Opera House, the Lucerne Festival Orchestra, Lang Lang, Anna Netrebko and Valery Gergiev, which are all regularly featured on Stingray Brava.

In the coming years, we will grow our offering with numerous performances, concerts and documentaries in all classical music genres. When a program or theme does not fit in one of our programming blocks (for instance a long opera by Wagner, a composer’s day, Valentine’s Day or Christmas), we will adapt the schedule to fit the occasion. Please see the TV Schedule to view our current programming.

Broadcast times
All our programs are scheduled according to Central European Time (CET).
Why are there “sudden transitions” in music?
From time to time, our team receives comments from viewers who find the transitions between certain pieces too sudden. This is due to the nature of our programs such as Masterpiece and Classical Light, which feature excerpts from larger concerts. For the time being, we are obliged to use ‘hard cuts’; however, we will strive to ease these transitions in the short term. We apologize for the temporary inconvenience!
Why show excerpts instead of entire works?
In addition to complete performances, Stingray Brava sometimes broadcasts excerpts from larger works. This is usually only the case with our Masterpiece, Chamber Music and Classical Light programs. The majority of ‘prime-time’ programs on Stingray Brava will always be made up of full concerts and performances.
Problems with subtitles
Stingray Brava is the only music channel in offering its broadcasts with subtitles and information on the programs in different languages.

Stingray Brava is already offered in French and an English, while Stingray Brava broadcasts with Dutch subtitles. More languages will follow in years to come. We consider this an important service to our viewers, especially when it comes to operas and documentaries. Stingray Brava licenses programs from producers all over the world, but mainly from European producers. Producers deliver subtitles in several languages for 90% of productions. Our team of musicologists and translators produce new subtitles to match the performance when they are not provided.

With a catalogue as huge as Stingray Brava’s (the biggest opera, ballet, concert and documentary catalogue in the world, growing monthly) errors in subtitles are possible. We count on our viewers to inform us of these errors by contacting us with program details at support@stingraybrava.com.
Where can I find more information about the programs shown on Stingray Brava?
  • Along with the programs, Stingray Brava supplies providers TV operators with detailed descriptions. However, we do not control if and how operators choose to share this information with their subscribers.
  • The same information can be found in our online schedule.
  • Most of our programs begin with the full title and the names of the main artists. They always end with credits that contain a full list of artists and recording details. This information is not shown during Masterpiece, Classical Light and Chamber Music.
  • During broadcasts, we publish text information (in the blue text bar on top of your TV screen) mentioning title and offering a short description of the program. These text blocks are repeated once or twice during the broadcast.
Would you like to be the first receive information about Stingray Brava programs? Subscribe to our newsletter!
In what languages are Stingray Brava content subtitled?
Stingray Brava has completed the project of subtitling its entire opera and documentary catalogue in French and English. We view this as an important service since the experience of an opera performance is greatly enhanced by reading along.

Unfortunately, on rare occasions, an opera may be broadcast without subtitles, with partial subtitles or with errors. Do not hesitate to contact us if the experience has been less than perfect for you, so we can make necessary changes.

NB. French version only available on CanalSat and Orange.